International Orders

IMPORTANT NOTICE:

International customers are responsible for ensuring that the products ordered can be lawfully imported into their country and they correctly list an address that is deliverable by USPS or FedEx. Any customs restrictions, tariffs, import taxes, custom duties or other regulations that may apply to any orders placed in a country other than the United States is the responsibility of the customer. If you have any questions, we encourage you to speak with your countries customs office, however, we will ship any product ordered to the address provided.

The responsibility to check with your country customs offices to see if your country allows the shipment of products you ordered (or wish to order) to your country lies solely on you. It is impossible to maintain knowledge of all countries’ changing customs laws and regulations.

Most orders make it through customs without issue; however, if your package is seized by your countries Customs Officials, a refund will not be issued unless all products are returned to us in their original condition. Most packages that are stopped are returned to the original sender after a designated holding period. If the package is returned to us by Customs Officials, we will refund the cost of the product minus restocking fees and any shipping charges, as long as it is in good condition and the responsibility for shipping charges is of the customer. Payment of actual shipping charges based on the weight of the package and handling costs are to be expected if such an issue arises with an order. Please note that packages returned to us by customs can take a very long time and in extreme cases up to a year.

Any duties or taxes that may apply through customs and imports are your responsibility.

By placing an international order through our website you are acknowledging that you agree to and are prepared to cover the costs stated in the above paragraphs. Although the risk is low and most packages rarely have problems with being seized by Customs as well as almost all products are legal in almost all countries that we sell, it is still a possibility and precautious should be in place for you to know the likelihood of your order being stopped.

Products That May Be Banned/Illegal

Please use the list below as a reference guide, although not a complete list it will help to determine whether or not the product you want to order will have issues with import to your country. This is a list of specific products that we know have problems in some countries. We do not guarantee that any product will make it through to your country since the laws change frequently.

Please use the list below as a reference guide, although not a complete list it will help to determine whether or not the product you are wanting

Australia:

  • Alfalfa
  • Androsterone
  • Apple Cider Vinegar
  • Artichoke Extract
  • Banana
  • Barberry
  • Bee pollen granules and powder (pills and other forms are OK to import)
  • Camu Camu powder
  • Cordyceps powder
  • DHEA
  • DMAA (methylhexaneamine/1,3-dimethylamylamine)
  • DMAA or 1,3-dimethylamylamine
  • Deer Antler Velvet
  • Dimethylaminoethanol (DMAE)
  • Ecdysterone or 20-Hydroxyecdysone
  • Egg Protein (products with >10% egg content)
  • Hawthorne Berry
  • Hoodia Gordonii
  • Kava Kava (Piper Methysticum) – must have a special permit to import
  • L-Dopa (HGH precursor)
  • Lecithin
  • Liquid forms of fish oils.
  • MSM
  • Melatonin
  • Milk
  • Mucuna Pruriens
  • Nutrex Lipo-6 Products containing DMAA
  • Olive Leaf
  • Pet food or treats containing salmon or chicken
  • Pregnenolone
  • Prickly Pear Cactus
  • ProHormones/ProAnabolics of any kind
  • Products containing hormones such as androsterone, HGH, 7 Keto, etc.
  • Progesterone
  • Synephrine
  • USP Jack3d containing DMAA
  • USP Oxyelite containing DMAA
  • Wheat Grass (Triticum aesvitum)
  • Whey protein and products containing whey protein (Although whey itself is not prohibited for import to Brazil, it is often rejected by Brazilian customs agents because it is a milk derivative and therefore regarded as a dairy product.)
  • Xylitol

Brazil:

  • 7-Keto
  • DHEA
  • DMAA or 1,3-dimethylamylamine
  • Hoodia Gordonii
  • Melatonin
  • Nutrex Lipo-6 Products containing DMAA
  • USP Jack3d containing DMAA
  • Whey protein and products containing whey protein (Although whey itself is not prohibited for import to Brazil, it is often rejected by Brazilian customs agents because it is a milk derivative and therefore regarded as a dairy product.)
  • Yohimbe (Rauwolscine)

Canada:

  • 5-HTP
  • Acetyl-L-Carnitine
  • Amino Acids of any kind
  • Androstenedione
  • DHEA
  • Human Growth Hormone
  • L-Carnitine
  • Melatonin
  • NO Nitric Oxide
  • Pregnenolone
  • Products containing Vitamin K
  • STAMINA-Rx
  • Testobol, Primobolan and related pro-steroids
  • Yohimbe Herbe and Yohimbe Extracts

United Kingdom:

  • 7-Keto
  • DHEA
  • DMAA or 1,3-dimethylamylamine
  • Hoodia Gordonii
  • Kava Kava
  • Liquid forms of fish oils.
  • Melatonin
  • Nutrex Lipo-6 Products containing DMAA
  • USP Jack3d containing DMAA
  • Whey protein and products containing whey protein (Although whey itself is not prohibited for import to Brazil, it is often rejected by Brazilian customs agents because it is a milk derivative and therefore regarded as a dairy product.)
  • Yohimbe (Rauwolscine)

5-HTP (prohibited for import) in the following countries:

  • Australia
  • Austria
  • Germany
  • Italy

DHEA (prohibited for import) in the following countries:

  • Australia
  • Austria
  • Congo
  • Denmark
  • England
  • France
  • Germany
  • Ireland
  • Israel
  • Korea
  • Netherlands
  • Norway
  • South Africa
  • Sweden
  • Switzerland

KAVA KAVA (prohibited for import) in the following countries:

  • Australia
  • England
  • Germany
  • Switzerland

Melatonin (prohibited for import) in the following countries:

  • Australia
  • Austria
  • Belgium
  • England
  • Germany
  • Iceland
  • South Africa

U.S. Military Orders

We have shipped thousands of orders to military addresses and many more every day. The shipping fees are the same as if you are shipping to the USA. You must choose the Flat Shipping rate or USPS Priority Mail shipping option.

How To Ship To Your APO/FPO Address

  1. Be sure to choose the Flat Rate /USPS Priority Mail shipping option. You do not need to choose the more expensive international options, no matter where you are!
  2. Use the following format for filling out the address form:

John Doe
Address Line 1
Additional Address Info (If Needed)
APO, AE 91645 USA

You do not need to enter the actual city, state, or country of where you are located. Enter APO or FPO for the city and AP or AE for the state. Be sure to submit your actual credit card billing address in the “billing address” section if the APO/FPO address is not on file with your credit card company. The APO/FPO address should go into the “shipping address” section.

If you have any questions regarding shipping policies or need more information, please visit our contact us page.